物流政策

Free Worldwide Shipping

At Index Studios, we believe shopping should be simple. That's why we offer free tracked shipping worldwide on every order.

Processing Time

Orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been shipped, you will receive a confirmation email with tracking information.

Estimated Delivery

Australia
4–8 Business Days

United States
7–10 Business Days

Canada
7–12 Business Days

United Kingdom & Europe
7–12 Business Days

Other International Destinations
7–15 Business Days

Delivery times are estimates and may vary due to customs clearance, local postal services, weather conditions, or peak shopping periods.

Tracking

All orders include tracking.

Tracking information will be sent to your email once your order has been dispatched.

Customs & Duties

International orders may be subject to customs duties or import taxes depending on your country's regulations.

Any applicable customs fees are the responsibility of the customer.

Lost or Delayed Packages

If your package appears delayed or lost, please contact us at hello@theindexstudios.com and we'll be happy to help investigate with the shipping carrier.